Frequently asked questions about Methodist NOW

MethodistNOW is an easy way to be treated for common conditions.

You can be diagnosed and treated for a variety of common conditions through MethodistNOW.

Each visit is unique and will depend on your condition, but the average appointment length is 15 to 20 minutes. 

During your virtual appointment, you will be treated by a licensed, board-certified MethodistNOW physician. After discussing your symptoms they will create your unique treatment plan.

We do our best to treat you online, but not every condition can be treated via MethodistNOW. If your health concern cannot be addressed through MethodistNOW, you may be directed to a clinic for care. 

MethodistNOW doctors are licensed and able to prescribe certain medications as part of your care plan, if clinically appropriate. We do not provide prescriptions for pain medications or narcotics. MethodistNOW is not an online pharmacy and we cannot fill prescriptions. If a prescription medication is part of your treatment plan, you can send it to the pharmacy of your choice. You are responsible for the cost of any prescriptions, over-the-counter treatments, or follow-up visits you may need related to prescriptions.

If a prescription is clinically appropriate, your treatment plan will include a link to have your prescription filled. Just click the link, select the pharmacy of your choice, and send the prescription – it's that easy.

Most pharmacies accept most insurance plans. That said, please verify that the pharmacy you select is within your covered network before sending your prescription. 

MethodistNOW visits are covered by most insurances at the same co-pay as in-person visits. Prior to your appointment, we will verify your insurance information so that we can give you an accurate cost. Payment will be required prior to your visit with a physician, and can be completed with a credit card or HSA card. Depending on  your employer, MethodistNOW may be provided at a reduced rate, check with your employer to see if you qualify.

All the information you provide is encrypted and protected. Our Terms of Service gives more information on how we protect the personal information provided through our website.

Yes. You can access your visit records at any time through your account.

If you are a MethodistNOW patient, your visit records will be saved as part of your medical record. If you want to share your records with a physician outside of MethodistNOW, you can print or email your records. Or call (800) 659-4035 to have us send a copy of your MethodistNOW records to your doctor.

To begin your virtual visit, you will need to install the MyChart app as well as the Zoom app onto your device.